If you receive equipment that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our postal address in its original undamaged condition. Newcastle Dive return , address is on your purchased item receipts when completing an online purchase.
Course Guarantee
We guarantee to take as much time as is reasonably necessary to complete your course on the proviso that you make yourself available and put in your best efforts to complete your training.
Course Cancellation/Refund Policy
Prior to applying for your academics training with SSI you should complete your dive medical. If you indicate and medical issue on the form you must complete a medical with a medical doctor.
Once on line academics commences (from enrolment on SSI system) SSI do not refund us for the cost. $130, will at this point be deducted from any potential. refund.
- Dive Newcastle cannot control weather. We will offer to re book for the next available vacancy at no extra charge but no refund will be offered due to weather
- We have a cut off point for all course booking numbers and have to allocate rental equipment and an instructor. Cancellations have a significant cost therefore the following will apply
- - cancellations more than 7 days out maximum refund is 50% of course value at the discretion of management
- - cancellations less than 7 days prior to commencement and no shied will not be refunded
- Transfer of course date will incur a $150 rebooking fee that can only be waived in special circumstances and at the discretion of management
- Should you have a medical reason for not completing the course we jay refund a proportion of course cost at the discretion of management
- We cannot refund other parties whith whom you may have signed up with because one party cannot complete
- We will not refund equipment purchased for the course as even if you do not complete the course tge equipment still has value fir other ractivitues such as snorkelling
Diving is a fun, exciting activity which the vast majority of people are able to learn under supervision of our expert team. We want you to become a diver. In the event for any reason this is not possible we will consider individual application for refunds outside of this policy at management level but would ask that you consider that significant expense is incurred in managing all bookings.
Gift vouchers are valid for 3 years from date of purchase and are non-refundable.
